Privacy Policy

3.1 Information you provide

Depending on how you interact with Clean24, we may process:

• your name;
• email address;
• telephone number;
• company or organisation name;
• billing information;
• service address or property address;
• preferred communication language;
• the type of service you are requesting;
• information about the property or area requiring service;
• requested service date or frequency;
• information about the scope and requirements of the requested service;
• photographs or other files that you voluntarily provide;
• the content of your enquiry and subsequent correspondence;
• information necessary to prepare quotations, agreements, invoices or other business records.

You are not required to provide information that is not necessary for the requested service.

Please do not submit passwords, payment card details, private keys, access credentials, special-category personal data or other highly sensitive information through public website forms unless specifically requested through an appropriate secure channel.

3.2 Information relating to service delivery

Where you request or purchase our services, we may process information necessary to arrange and perform the service.

This may include:

• the location where the service is to be performed;
• property or premises information;
• access instructions;
• preferred dates and times;
• recurring service schedules;
• information concerning specific service requirements;
• communication with you regarding the performance of the service.

We process this information only to the extent reasonably necessary to provide the requested service and manage our business relationship with you.

3.3 Technical information

When you access the Clean24 website, limited technical information may be processed automatically by us and our infrastructure providers.

This may include:

• IP address;
• date and time of the request;
• requested page or resource;
• browser and device information;
• operating system information;
• network and traffic information;
• security, error and diagnostic logs.

This information is used to operate the website, maintain security, prevent abuse, diagnose technical problems and ensure the reliability of our services.

4.1 Service enquiries and quotation requests

We process information submitted through our website, email or other communication channels in order to:

• respond to your enquiry;
• understand your requirements;
• determine the appropriate service;
• prepare a quotation;
• communicate with you about the requested service;
• take steps towards entering into a service agreement.

The legal basis is Article 6(1)(b) GDPR where processing is necessary to take steps at your request before entering into a contract.

Where you contact us on behalf of a company or organisation, processing may also be based on Article 6(1)(f) GDPR, our legitimate interest in responding to business enquiries and establishing professional relationships.

4.2 Providing services

Where you become a Clean24 customer, we process personal data to:

• schedule and coordinate services;
• communicate with you;
• perform the agreed services;
• manage recurring services;
• handle changes or cancellations;
• resolve service-related issues;
• maintain appropriate business records.

The legal basis is Article 6(1)(b) GDPR, where processing is necessary for the performance of a contract.

4.3 Invoicing and business administration

We may process personal data to:

• issue and manage invoices;
• process payments;
• maintain accounting records;
• communicate about payments;
• manage customer and supplier relationships;
• comply with applicable business obligations.

The legal bases may include Article 6(1)(b) and Article 6(1)(c) GDPR, depending on the specific processing activity.

4.4 Website operation and security

We process technical information to:

• provide and maintain the website;
• protect the website against abuse and attacks;
• detect and investigate security incidents;
• diagnose errors;
• maintain service reliability.

The legal basis is Article 6(1)(f) GDPR, our legitimate interest in operating a secure and reliable website.

4.5 Legal obligations

We may process and retain personal data where necessary to comply with:

• accounting requirements;
• tax obligations;
• legal requirements;
• regulatory obligations;
• requests from competent authorities.

The legal basis is Article 6(1)(c) GDPR.

4.6 Legal claims and dispute resolution

We may retain relevant communications, agreements, invoices and other records where reasonably necessary to:

• establish, exercise or defend legal claims;
• resolve disputes;
• prevent fraud or abuse;
• demonstrate what was agreed between the parties.

The legal basis is Article 6(1)(f) GDPR, our legitimate interest in protecting and exercising our legal rights.

6.1 Cloudflare

We use Cloudflare for services including website infrastructure, content delivery, network security, traffic routing and protection against malicious traffic.

Cloudflare may process technical information such as IP addresses, request information, traffic data and security logs.

6.2 Resend

We use Resend, operated by Plus Five Five, Inc., to deliver website contact and service-request submissions to our business email address.

Information transmitted through Resend may include your:

• name;
• email address;
• telephone number;
• company information;
• service request;
• message;
• other information you voluntarily submit through our forms.

6.3 Business email provider

Website enquiries and subsequent correspondence may be received and stored by our business email service provider.

6.4 Google Fonts

The website may use fonts provided through Google Fonts.

Where fonts are loaded directly from Google infrastructure, your browser may communicate with Google and technical information such as your IP address and browser information may be processed.

6.5 Professional advisers and authorities

Where necessary, personal data may be disclosed to:

• accountants;
• legal advisers;
• auditors;
• insurers;
• public authorities;
• courts or other competent bodies.

Such disclosure will occur where reasonably necessary for the relevant purpose or where required by law.

Right of access

You may request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification

You may request correction of inaccurate personal data or completion of incomplete information.

Right to erasure

You may request deletion of your personal data where there is no valid legal reason for us to continue processing it.

Right to restriction

You may request restriction of processing in certain circumstances.

Right to object

You may object to processing based on our legitimate interests where the applicable legal conditions are met.

Right to data portability

Where applicable, you may request your personal data in a structured, commonly used and machine-readable format and request that it be transferred to another controller.

Right to withdraw consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to lodge a complaint

You have the right to lodge a complaint with a competent data-protection supervisory authority.